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OFFICE WORKING HOURS We are a working nursery, and there will be times when no-one is in the office. If we are not available, we operate an answerphone service, and we will get back in touch with you as soon as possible. Please do leave a message, as we usually pop into the office regularly throughout the day. ORDER FULFILMENT If you wish to order from our web site we normally fulfil your orders with 14 days of receipt of your order. During extreme weather conditions we will hold on to the order to protect your plants, however, we will contact you to let you know what is happening. Please note that we do not process your credit/debit card or cheque until your order is ready for despatch and you will be provided with an invoice detailing your transactions and the method of payment. We take great care in selecting and packing our plants and we would be grateful if you could let us know the condition in which your plants arrive. This enables us to monitor our couriers to ensure that they take as much care of our plants as we do! Our plants are 1.7 - 2 litres in size (unless otherwise stated) and come complete with 12 -14 months release Osmocote Plus fertiliser. They should require no supplementary feeding until the following year. Viv has been market testing the new plant sizes and has found that his customers prefer the larger two litre plants. Viv says 'I think we all know that with the all too common vagaries of the English climate a larger, older plant is more likely to survive in the garden environment better than a younger adolescent. For this purpose with an exception of a few, all plants will now be sold in this new larger size. So please take care when you are comparing my prices with other fellow growers that you are actually comparing like with like. What may seem a bargain elsewhere is probably a rooted cutting or a plug!' Further information on how to order please click on the ‘How to Order’ link YOUR RIGHTS In accordance with the new Home Shopping Law, you have seven working days in which to change your mind. If you should cancel your order, this must be done in writing within seven days of receiving your goods or ordering, whichever is the longer. If you cancel your order your payment will be returned. You will be responsible for the cost of returning the goods to us in the condition in which they were sent to you. Your statutory rights are not affected. Please do not be put off by the wording of this regulation, we legally have to give you this information. In reality, if you have a genuine complaint we will be happy to reach an amicable agreement. Please telephone us on + 44 1939 291 475 during normal working hours if you are unhappy with your order in any way. If you have any suggestions on how we may improve our service to you please let us know, we would be delighted to receive your comments! HOW TO COMPLAIN We sincerely hope that you never have the need to complain however, if you do have a problem or query please telephone us on +44 1939 291 475 or alternatively write to us at Viv Marsh Postal Plants, Walford Heath, Shrewsbury, Shropshire, SY4 2HT. We will acknowledge your complaint by letter within five working days and we aim to resolve complaints with 14 working days. If, for some reason, we are unable to resolve the issue within the deadline we will keep in contact with you to explain the situation. SECURITY AND PRIVACY STATEMENTS We firmly believe in the right to your privacy, we will never send out details to third parties and will only communicate with you with your permission. We may send out, from time to time, new catalogues, special offers and information about the various Flower Shows we will be attending. If you do not wish to receive information from us in the future we will not be offended, just let us know! If you have any queries on these statements please contact us on 01939 291 475. PRIVACY POLICY We, at Viv Marsh Postal Plants, are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998. We collect information about you for 2 reasons: firstly, to process your order and secondly, to provide you with the best possible service. We will not e-mail you in the future unless you have given us your consent. We will give you the chance to refuse any marketing email from us. We also do not send out your details to any other third party. The only times we may contact you by post is if we wish to communicate a special offer to you or to let you know which Flower Shows we are attending. Naturally if you do not wish to receive this type of information please let us know by e-mailing us at mail@postalplants.co.uk or writing to us at Viv Marsh Postal Plants, Hunkington Nurseries, Walford Heath, Shrewsbury, Shropshire, SY4 2HT. The type of information we will collect about you includes:
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