Postal Plants

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Cayeux Iris

MINIMUM MAIL ORDER

There is a minimum order of £30 excluding VAT. The website will not be able to process any orders below this, however you are welcome to collect any quantity of plants from the nursery if pre-ordered by telephone or e-mail.

POST AND PACKING CHARGES

P&P is £10.00 for up to 9 plants and £4.95 for 10 plants or over.

Highlands of Scotland, Isles of Scilly and Isle of Man will be calculated at an additional 100% P&P. We apologise for the additional charge, but this reflects the cost to us for these areas.

Northern Ireland and the Channel Isles are now classed as International Post, so please do not send any money with your order - we will send you a quotation.

We can send plants to most International destinations - please ask us for an approximate carriage quote. For example, sending about 20 large 2 litre plants to France will cost around £35 for postage and packing.

SUBSTITUTES

Although we make every effort to have all listed plants available, it is possible that we may only have small quantities of rarer plants available. It is not our policy to substitute plants unless you have expressed a preference for this. Please indicate on the order form if you would like us to substitute out of stock plants.

ORDERING

We will send out orders approximately every 2 weeks, at the beginning of the week so that they are ready to be unpacked before the weekend. In winter months you will be notified of an approximate despatch date, depending on weather conditions. Delivery will be by Parcelforce 24 or 48 hours for most areas, an extra day for more remote areas.

We aim to send your order off to you within 2 weeks of receiving it and we will acknowledge your order by e-mail or letter normally within 48 hours of receipt. If there are any problems we will contact you to let you know.

ON ARRIVAL

Our plants are in good condition when they are despatched to you - when you receive them please follow the instructions below to ensure that they remain healthy and give you pleasure for many years to come:

Please check the contents of your parcel against your invoice.

Unpack your order straight away and plant when weather permits.

If the soil is frozen or very wet, plants will live happily with frost protection under glass, watered sparingly until conditions improve.

Some herbaceous perennials will be sent out when they are dormant - you may like to carefully knock them out of the pot to reassure yourself that there is a plant there!

When planting, dig a hole much larger than the pot and fill around the plant with loose soil. Water in well.

Please notify us within 7 days if there are any problems with your delivery. We are constantly striving to improve our service to our customers, and would be grateful for any comments you wish to make.

If you are unhappy with your order please contact us on 01939 291 475 - the call will be charged at National Rate - we aim to sort out any problems with 14 working days. Please see complaints section for further details.

OFFICE WORKING HOURS

We are a working nursery, and there will be times when no-one is in the office. If we are not available, we operate an answerphone service, and we will get back in touch with you as soon as possible. Please do leave a message, as we usually pop into the office regularly throughout the day.

ORDER FULFILMENT

If you wish to order from our web site we normally fulfil your orders with 14 days of receipt of your order. During extreme weather conditions we will hold on to the order to protect your plants, however, we will contact you to let you know what is happening.

Please note that we do not process your credit/debit card or cheque until your order is ready for despatch and you will be provided with an invoice detailing your transactions and the method of payment.

We take great care in selecting and packing our plants and we would be grateful if you could let us know the condition in which your plants arrive. This enables us to monitor our couriers to ensure that they take as much care of our plants as we do! Our plants are 1.7 - 2 litres in size (unless otherwise stated) and come complete with 12 -14 months release Osmocote Plus fertiliser. They should require no supplementary feeding until the following year. Viv has been market testing the new plant sizes and has found that his customers prefer the larger two litre plants.

Viv says 'I think we all know that with the all too common vagaries of the English climate a larger, older plant is more likely to survive in the garden environment better than a younger adolescent. For this purpose with an exception of a few, all plants will now be sold in this new larger size. So please take care when you are comparing my prices with other fellow growers that you are actually comparing like with like. What may seem a bargain elsewhere is probably a rooted cutting or a plug!'

Further information on how to order please click on the ‘How to Order’ link

YOUR RIGHTS

In accordance with the new Home Shopping Law, you have seven working days in which to change your mind. If you should cancel your order, this must be done in writing. The law says that you do not have a right to cancel goods which would deteriorate rapidly. You will be responsible for the cost of returning the goods to us in the condition in which they were sent to you. Your statutory rights are not affected.

Please do not be put off by the wording of this regulation, we legally have to give you this information. In reality, if you have a genuine complaint we will be happy to reach an amicable agreement. Please telephone us on + 44 1939 291 475 during normal working hours if you are unhappy with your order in any way. If you have any suggestions on how we may improve our service to you please let us know, we would be delighted to receive your comments!

HOW TO COMPLAIN

We sincerely hope that you never have the need to complain however, if you do have a problem or query please telephone us on +44 1939 291 475 or alternatively write to us at Viv Marsh Postal Plants, Walford Heath, Shrewsbury, Shropshire, SY4 2HT. We will acknowledge your complaint by letter within five working days and we aim to resolve complaints with 14 working days. If, for some reason, we are unable to resolve the issue within the deadline we will keep in contact with you to explain the situation.

SECURITY AND PRIVACY STATEMENTS

We firmly believe in the right to your privacy, we will never send out details to third parties and will only communicate with you with your permission. We may send out, from time to time, new catalogues, special offers and information about the various Flower Shows we will be attending. If you do not wish to receive information from us in the future we will not be offended, just let us know! If you have any queries on these statements please contact us on 01939 291 475.

We, at Viv Marsh Postal Plants, are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998) and according to the Which? Web Trader Code of Practice.

We collect information about you for 2 reasons: firstly, to process your order and secondly, to provide you with the best possible service.

We will not e-mail you in the future unless you have given us your consent.

We will give you the chance to refuse any marketing email from us. We also do not send out your details to any other third party. The only times we may contact you by post is if we wish to communicate a special offer to you or to let you know which Flower Shows we are attending. Naturally if you do not wish to receive this type of information please let us know by e-mailing us at mail @ postalplants .co .uk or write to us at Viv Marsh Postal Plants, Hunkington Nurseries, Walford Heath, Shrewsbury, Shropshire, SY4 2HT.

The type of information we will collect about you includes:

your name
address
phone number
email address
credit/debit card details

We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.

The personal information which we hold will be held securely in accordance with our internal security policy and the law and the Which? Web Trader Code.

If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first.

We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.

If you have any questions/comments about privacy, you should email us at mail @ postalplants .co. uk or telephone during normal working hours, on + 44 1939 291 475.

With best wishes and Happy Gardening!

We are delighted to announce that we have been appointed the UK agents for Cayeux Iris in France.
Richard Cayeux, 4th generation of his family to head the Cayeux Iris nursery in France, is recognised as Europe’s leading Iris breeder. He has selected irises that are robust, resistant to wind, long-flowering and able to withstand minimal watering during summer for his catalogue, which has 500 varieties available by mail order.
The 2008 Cayeux catalogue will be available in April. If you would like to receive a copy, please send 5 x 1st class stamps to:
Cayeux Iris
Viv Marsh Postal Plants
Walford Heath
Shrewsbury
Shropshire
SY4 2HT

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Tel: +44 (0) 1939 291475 - Fax: +44 (0) 1939 290743